Offugo Reviews: What Customers Say About Their Car Hire Experience

What is it like to hire a car with Offugo? To help you decide whether our service suits your trip, we have analysed customer feedback published on our Google Business Profile through Google Reviews and grouped it by the parts of the rental experience that matter most.

Offugo reviews at a glance

Offugo has a 4.9 out of 5 rating on Google Reviews, based on 1,870 reviews, as shown in the snapshot used for this article in October 2026:

Across the written reviews we analysed, customers frequently praise straightforward collection and return, clean and well-kept vehicles, and helpful customer service. Many also highlight good value for money and prompt deposit refunds.

This article focuses on around 300 written Google reviews from August 2025 to October 2026. This selection is separate from the full review history behind the overall Google rating.

The table below summarises the main themes in the Google reviews we analysed. Read on for customers’ comments and real review examples for each topic.

About offUgo and our rental partners

offUgo is a mobility brand and car rental booking platform that acts as a broker, connecting travellers with selected local rental partners. Our aim is to make renting a car simpler, clearer and more convenient, from booking to collection and return.

Our rental partners provide the vehicles and are responsible for their cleaning and condition. offUgo brings together the technology and customer service that guide the rental journey, including booking, online check-in, Go Keyless instructions and support.

This partnership combines local fleet expertise with a straightforward digital experience. We work with our partners to maintain service standards and use customer feedback to identify where improvements are needed.

The reviews in this article reflect that overall experience, covering both offUgo’s service and the vehicle supplied by the rental partner. If anything falls short of expectations, contact offUgo support so we can help and coordinate with the partner where needed. Our goal is to make each stage clear and well coordinated, so you can spend more time enjoying your trip.

1. Booking and online check-in

Summary: Feedback on booking and online check-in is predominantly positive, with customers highlighting a straightforward process, clear instructions and convenient document submission.

Being able to organise the rental online is a recurring positive in our reviews.

Customers appreciate submitting their documents and completing the check-in steps from their phone, with instructions to guide them through the process.

Here are a few examples:

Katarzyna Wilanowska's review: “Quick online registration, smooth process, low deposit, and fast communication.” · Google · 5/5

Rayhana Soltani's review: “Everything was done online, making the process quick and convenient.” · Google · 5/5

Lada Slováková's review: “The self-service check-in worked perfectly, even at night.” · Google · 5/5

Several reviewers also mention receiving helpful answers before travelling. Naeem Khan, for example, describes getting prompt replies to questions about age requirements before booking:

Naeem Khan's review: “Prior to booking, I was contacting via email about requirements due to my age and provided swift responses. In the end, I was able to rent a vehicle with no issues involved.” · Google · 5/5

2. Car collection at the airport terminal

Summary: Customers frequently highlight the convenience of finding their car ready in the airport car park, without a shuttle transfer or a queue at a rental counter.

For customers who choose direct collection at Mallorca Airport, a recurring benefit is being able to head straight to the car after leaving the terminal.

Reviewers appreciate receiving instructions to locate the vehicle and completing the collection process from their phone.

Here are a few examples:

Dirk's review: “The Roig car was waiting for us in the parking garage upon arrival at the airport. The email showed us the floor and parking space, and we were able to unlock the car with just two clicks.” · Google · 5/5 · Translated from German

Pauline Mignaud's review: “We booked a car for Mallorca with them and it was absolutely perfect. I opted for pick-up at the terminal, which was very easy to find.” · Google · 5/5 · Translated from French

Michael Menke's review: “Picking up and returning the car was very straightforward using our mobile phones. There was no waiting or need for a transfer to a location outside the airport.” · Google · 5/5 · Translated from German

Matthieu L's review**: “A very good experience with Offugo in Palma de Mallorca. I was sceptical, but everything went very well. Barely off the plane, the car was waiting for us.” · Google · 5/5 · Translated from French

Several reviewers also appreciate this arrangement when arriving late at night. Umberto Lugli describes arriving at around 3 am and completing the collection successfully.

Umberto Lugli's review:

Alongside this recurring positive feedback, some customers mention difficulty finding the exact parking location or unlocking the vehicle. Marco Orlandi, for example, reports that support opened the car remotely after he called. Other accounts describe longer delays or difficulty reaching assistance.

3. Car collection with a shuttle transfer

Summary: Customers often describe the shuttle transfer and collection at the rental partner’s premises as convenient and straightforward, with clear instructions and an easy collection process.

For customers who choose this option, the journey starts with a shuttle transfer from Mallorca Airport to the rental partner’s premises.

Positive reviews highlight convenient connections and a simple process once they reach the car.

Here are a few examples:

** Joris van Zoest's review**: “Easy to book, clear instructions and very easy pickup with free shuttle service to and from airport.” · Google · 5/5

** Ludovic Lemonnier's review**: “Everything is done by smartphone, no waiting, and all the instructions are simple and clear, both on arrival and on return. The car is almost new. The shuttle is easy to find both on arrival and on return.” · Google · 5/5 · Translated from French

** Kylian Dufrene's review**: “Everything is very simple, the shuttle from the airport to the rental office runs very frequently, the vehicles are in very good condition and their Keyless system works perfectly.” · Google · 5/5 · Translated from French

** Jakub Vrána's review**: “A shuttle bus was waiting for us at the airport and took us to Roig, where the car was ready. Unlocking worked without any problems, and the car was almost new.” · Google · 5/5 · Translated from Czech

Several customers describe collecting the vehicle independently using their phone once they arrive at the rental location. Others praise the organisation of the transfers: Serhii Teodor Hopenko, for example, describes the shuttle as punctual and well organised.

Tip: Check the meeting-point instructions and the operator named in your booking before looking for the bus. For your departure, allow time to return the vehicle and take the shuttle back to the terminal.

4. Vehicle condition and cleanliness

Summary: Clean, new or nearly new cars are among the most consistently praised aspects of the rental experience.

4.1 Clean, well-kept vehicles

Customers regularly describe receiving clean, well-kept vehicles that are comfortable and reliable throughout their trip.

Here are a few examples:

Bozidar Romic's review: “Car was brand new and very nice, pickup and drop off were entirely contactless, I did everything with my phone.” · Google · 5/5

Taylor Bowenopen's review: “The keys were in the glove box and we were on our way! Car was clean and brand new.” · Google · 5/5

4.2 Low mileage

Many customers appreciate receiving cars with low mileage, often describing them as new or nearly new, clean and in excellent condition.

Here are a few examples:

Konstantin Erler's review: “We had a new Hyundai i10 with just 400 kilometres on the clock.” · Google · 5/5 · Translated from German

Jakub Vrána's review: “Unlocking worked without any problems, and the car was almost new (5,000 km).” · Google · 5/5 · Translated from Czech

Marco Wahba's review: “Highly recommended, a very clean car with only 7,000 km. I’ll definitely use them again next time.” · Google · 5/5 · Translated from Italian

4.3 Vehicle features and comfort

Customers also appreciate features that make driving easier and more comfortable, such as smartphone connectivity, reversing cameras and automatic transmission.

Here are a few examples:

Taher Adamjee's review: “The car was nearly new, very clean and had full Apple CarPlay and Android Auto integration.” · Google · 5/5

Rosanna Poblador's review: “The car we rented was with back up camera and power is good! We enjoyed the car so much- highly recommended!” · Google · 5/5

Tripz's review: “The car was practically new (only 12,000 km on the clock) and very well equipped, including Apple CarPlay and Android Auto.” · Google · 5/5 · Translated from German

Alfonso Contino's review: “We received an almost new automatic Peugeot 208, with just 15,000 km and all the extras: air conditioning, sensors, navigation, Bluetooth…” · Google · 5/5 · Translated from Italian

Good to know: Vehicles are provided and prepared by our local rental partners, who are responsible for their cleaning and condition. offUgo manages the booking, online check-in, Go Keyless instructions and customer support. We work with our partners to maintain service standards, so if your car’s cleanliness or condition falls short of expectations, contact offUgo support so we can help and follow up with the partner.

5. Vehicle allocation and upgrades

Summary: Customers describe receiving cars that match their booking, while some welcome a larger or higher-category vehicle than expected.

5.1 Cars that match the booking

Several reviewers explicitly mention that the car supplied matched their reservation or expectations. Here are a few examples:

Clément ZIEGLER's review: “A clean vehicle that matched our booking.” · Google · 5/5 · Translated from French

Pierre Romand's review: “A new vehicle that matched what we requested.” · Google · 5/5 · Translated from French

valentina z.'s review: “The car was new, with everything we had requested and a full tank.” · Google · 5/5 · Translated from Italian

5.2 Upgrades welcomed by customers

Some customers describe receiving a larger car or a vehicle they consider a higher category than the one booked. These reviewers welcome the change and mention it as a positive part of their experience.

Joris van Zoest's review: “We got a bigger car then booked (Peugeot 2008 instead of 208).” · Google · 5/5

Frank's review: “A very good experience, with an incredible vehicle upgrade: a Peugeot 2008 when we were expecting an i10 or similar. We really appreciated it.” · Google · 5/5 · Translated from French

Iwona Radziejewska's review: “We rented a car in Mallorca and everything went smoothly. We received a better car than we had booked. New and clean.” · Google · 5/5 · Translated from Polish

Roman Maciaszczyk's review: “The car itself was new and better than the one I had booked.” · Google · 5/5 · Translated from Polish

These are individual experiences rather than a guarantee of an upgrade. A different vehicle is not always preferable for every traveller: some reviewers report that the size, luggage capacity or transmission supplied did not suit their needs. If a particular requirement matters to your trip, it is worth clarifying it before arrival.

6. Child seats

Summary: Reviews mention the availability of booked child seats, ISOFIX options and competitive prices, alongside some difficulties with the suitability of the seat supplied.

When booking with Offugo, you can select a child seat for your trip. Some reviewers appreciate having the requested seat available on arrival, while others mention ISOFIX seats or competitive rental prices.

Here are some of their experiences:

Michael Menke's review: “Everything was as agreed, and the child seat we had booked was there too.” · Google · 5/5 · Translated from German

Coralie Besseau's review: “ISOFIX child seat. I recommend it.” · Google · 5/5 · Translated from French

These ratings relate to the overall rental experience. Other reviewers describe difficulties with seat suitability, particularly for young babies.

If you are travelling with children, specify their age and size when requesting a seat and confirm any particular requirements, such as a rear-facing seat or ISOFIX, before arrival.

7. Returning the car

Summary: Most reviewers who describe returning their car highlight a quick, straightforward process, with clear instructions and the convenience of completing the steps from their phone.

7.1 Quick and straightforward returns

An easy return is one of the recurring positives in our customer reviews. Travellers appreciate being able to park the car, follow the instructions on their phone and complete the final steps independently.

Several describe taking the requested photos, leaving the keys in the glove compartment and locking the vehicle remotely. Others simply highlight how quickly they finished, allowing them to continue their journey without a lengthy handover. Here are a few examples:

Jake W's review: “Return the car, take photos, lock with phone. Unbelievably simple.” · Google · 5/5

Samuel Bonnat's review: “Collecting the vehicle is simple, quick and completely independent, and the same goes for returning it: a real time-saver!” · Google · 5/5 · Translated from French

Kyrylo Voloshchuk's review: “Returning the car was just as simple: leave the keys inside, take a few photos following the instructions and lock the vehicle through the website. The whole process took just a few minutes, without needing to speak to staff.” · Google · 5/5 · Translated from Polish

moayad meralam's review: “The instructions were simple and easy to follow, making both the pickup and return process quick and stress-free.” · Google · 5/5

These experiences cover both cars returned directly at the airport and vehicles returned to the rental partner’s premises before a shuttle transfer. Across these arrangements, customers repeatedly appreciate clear guidance and a simple process.

7.2 Support when help is needed

Some reviewers describe needing assistance with a digital step or with locking the car at the end of their rental. In several of these accounts, customers specifically praise the help they received and explain how the problem was resolved.

Igor K.'s review: “Unfortunately, locking the car did not work when we returned it. But I got through to support straight away and received immediate help.” · Google · 5/5 · Translated from German

Francesco Biasion's review: “When we returned the vehicle, it would not lock. We contacted support, who answered immediately and helped us resolve the problem.” · Google · 5/5 · Translated from Italian

These customers report a positive outcome despite the initial difficulty. Other reviewers describe delays or less helpful assistance, so experiences vary. Checking the return instructions and the assistance contact provided with your booking before setting off can help if you need support during the final steps.

8. Customer service and roadside assistance

Summary: Many customers praise friendly, responsive support, from answering questions before booking to helping with digital access and arranging assistance when problems arise during the rental.

8.1 Friendly, responsive customer service

Friendly communication and prompt replies are recurring positives in our reviews. Customers appreciate having someone answer their questions, explain the details and help when needed. Their comments cover contact by email, phone and, in some cases, in person.

Here are some examples from reviews written in different languages:

Vuk Ilic's review: “Customer support was also on another level, special shout out to Teresa from customer support team.” · Google · 5/5

Frédéric “Fred57”'s review: “A special mention for the staff, who were very responsive and always available to answer questions quickly.” · Google · 5/5 · Translated from French

Piotr Wojcik's review: “Communication with offUgo was very friendly, and the answers to my questions were extremely quick, both by phone and by email.” · Google · 5/5 · Translated from Polish

Veronica Iorio's review: “Very easy return instructions and efficient, responsive service by email!” · Google · 5/5 · Translated from Italian

The value of these exchanges goes beyond response speed. Reviewers also mention feeling listened to, receiving useful explanations and dealing with a helpful team throughout their trip.

8.2 Help with booking questions and changes

Several customers describe receiving help before travelling, whether to clarify rental requirements, change their vehicle choice or resolve a question about their booking.

Bryan Steeven's review: “Also before i booked, customer service was top. They respond quickly and help, even on weekends” · Google · 5/5

Sylvie Randall's review: “Customer service helped us and we’re so prompt when we wanted to modify our car choice days before our trip.” · Google · 5/5

Other accounts describe help with a specific booking issue. Kyrylo Voloshchuk explains that the website still requested a deposit despite having selected an option without one. After sending a screenshot, support manually confirmed that the deposit was not required.

These experiences show how customers use support both to prepare for their rental and to clarify details when something does not appear as expected.

8.3 Support with check-in, collection and return

Customers also describe practical help with the digital steps, including missing check-in information, inactive buttons and remote unlocking or locking.

Lp Lavallée's review: “Teresa helped us with our check-in; customer service was quick and impeccable.” · Google · 5/5 · Translated from French

Elisa Capanni's review: “When we arrived, unlocking the car did not work, but customer service responded within five minutes and was extremely kind.” · Google · 5/5 · Translated from Italian

In these accounts, assistance helped customers continue with collection or complete their return. Other reviewers report slower responses, language barriers or difficulty reaching the right person, so experiences vary. The contact details provided with the booking are useful to have ready if help is needed.

8.4 Assistance during the rental

Some of the most detailed reviews describe what happened when a customer needed assistance during their trip. These include punctures, damage to the vehicle and break-ins, with help sometimes provided by the local rental partner.

Timothé Lovergne's review: “After contacting them by phone, a team arrived on site within just 30 minutes, even though I was about an hour away from Palma. They immediately replaced the car, with no additional fees.” · Google · 5/5

Timothé describes a puncture on the third day of the rental and praises the people who helped by email, phone and in person.

Michał Boleń's review: “During the rental, a branch fell onto the car during a storm and damaged the windscreen. Communication with the rental company was excellent, and the car was replaced quickly and without any problems.” · Google · 5/5 · Translated from Polish

Michał identifies Roig as the local partner involved in the rental and highlights the professional, helpful response.

Grace B's review: “Sadly the car was broken into and our luggage stolen but the company was able to change the car the same day with no charge (we had full insurance and a police report).” · Google · 5/5

These are individual experiences, with outcomes depending on the circumstances and the cover attached to each booking. They illustrate the practical assistance customers describe when an unexpected incident interrupts their trip.

9. Value for money

Summary: Many reviewers consider Offugo good value, highlighting competitive prices, the convenience of the service and the insurance or other options included in their booking.

9.1 Good value for the overall experience

Positive comments about price appear throughout our Google reviews. Some customers describe finding a competitive rate compared with other rental companies, while others assess the price alongside the condition of the car and the ease of collection and return.

Pauly's review: “The pricing was very competitive compared to the other rental companies at Mallorca Airport, and the entire process was incredibly straightforward.” · Google · 5/5

Lorenzo Belluzzi's review: “Everything worked flawlessly, with very competitive prices!” · Google · 5/5 · Translated from Italian

Good value does not always mean the lowest price. Some reviewers explicitly acknowledge this, explaining that the overall experience made the rental worthwhile.

Shilpi Begum's review: “I was really excited about using the contactless service, it is not the cheapest on the market, the experience was super smooth from pick up to drop off.” · Google · 5/5

Together, these comments reflect two reasons customers feel they received good value: an attractive rental price and a convenient experience that justifies what they paid.

9.2 What customers value in their booking

Several reviewers look beyond the rental price alone and mention the insurance or additional options included in their reservation. For these customers, what the booking covers is an important part of its value.

Tim's review: “Very competitively priced, all inclusive (no additional insurance charges, fully covered), additional driver with no additional charge” · Google · 5/5

Sana Djeddou's review: “The price is very affordable, insurance is included, the deposit is not too high, the instructions are very clear and the cars are very clean.” · Google · 5/5 · Translated from French

S. G.'s review: “The booking process was straightforward, and the price for the rental car, including insurance, was fair.” · Google · 5/5 · Translated from German

These comments describe the conditions of each customer's booking. Insurance cover, additional drivers, deposit arrangements and other options can vary, so it is worth comparing the total price and the details of the offer you select.

Some reviewers also mention charges they had not expected, including the airport parking ticket, or differences between their understanding of the booking and the local rental partner's requirements. Checking the inclusions and any separately payable charges before booking helps clarify the overall cost.

10. Security deposits and refunds

Summary: Many reviewers describe receiving their deposit back in full within a few days. Others appreciate a relatively low deposit or mention choosing a paid option to avoid providing one.

10.1 What customers say about getting their deposit back

Receiving the deposit back promptly is a recurring positive in our Google reviews. Customers frequently mention this final step alongside a smooth collection and return, with several reporting that the full amount reached their account within two or three days.

moayad meralam's review: “I was also impressed that my full deposit was refunded within 48 hours.” · Google · 5/5

Pauline Mignaud's review: “The deposit, which was very reasonable, was returned in full within 72 working hours.” · Google · 5/5 · Translated from French

Serhii Teodor Hopenko's review: “The deposit was handled very well too: although the expected timeframe was up to 10 days, it was returned just two days after I returned the car.” · Google · 5/5 · Translated from Italian

Other customers describe receiving their money back over a slightly longer period, with no difficulty reported.

Michael Menke's review: “The deposit was back in my account in full within five days of returning the vehicle.” · Google · 5/5 · Translated from German

Jakub Vrána's review: “The deposit was returned after exactly five days.” · Google · 5/5 · Translated from Czech

These are individual experiences rather than a guaranteed refund timeframe. Other reviews mention longer waits or the need to contact support, while some question deductions from the amount returned.

10.2 A manageable deposit

Alongside the refund itself, several reviewers appreciate the size of the deposit, sometimes comparing it favourably with previous rentals.

Taylor Bowen's review: “The deposit was then only €150 (compared to a previous rental with Hertz which was €800!!!).” · Google · 5/5

Taylor also reports receiving the deposit back within a couple of days. Other customers, including Laetitia Thureau and Katarzyna Wilanowska, mention a low deposit as one of the positives of their experience.

The amount required can vary, so check your booking details for the deposit that applies to your rental.

10.3 Choosing an option without a deposit

Some customers also mention paying an optional fee to avoid providing a deposit.

Giorgia Tricerri's review: “[…] by paying €30, we didn’t have to pay a deposit.” · Google · 5/5 · Translated from Italian

Roberto's review: “You can pay €30 to avoid having to provide a deposit.” · Google · 5/5 · Translated from Italian

For readers considering this option, Offugo offers Bye bye deposit where available during booking. As shown in the booking process, you pay a flat, non-refundable €30 fee instead of having a €160 deposit held on your card:

This option removes the deposit hold. Charges for late returns, missing fuel or cleaning may still apply and can be invoiced after the rental. Check the conditions displayed with your booking before selecting it.

11. Airport parking charges

Summary: Several reviewers mention paying the airport exit parking ticket separately. Some say this was explained during booking, while others would have appreciated a clearer reminder.

For customers collecting their car directly from the airport car park, the exit parking ticket is a recurring detail in the reviews. Some say this cost was clearly explained during booking, while others describe being surprised by it.

Chris.Y's review: “The only point to note is that the airport parking ticket is at our expense, but this is clearly indicated when booking.” · Google · 5/5 · Translated from French

Mélanie Afonso's review: “Something to plan for: the parking ticket is at the customer's expense.” · Google · 5/5 · Translated from French

Other reviewers, including Taher Adamjee and Eric Jiménez, praise their overall rental experience but mention that they had not expected to pay for parking when collecting the car.

Good to know: With direct Keyless collection at Mallorca Airport, you pay the parking ticket when picking up the car, and Offugo pays it when you return. The collection ticket covers the time between your car being parked ready for you and your departure from the car park. Your cost is capped at €15: if the ticket costs more, Offugo covers the difference. You will find the ticket in the glove compartment. At return, leave the new parking ticket there with the key, without paying it. For full instructions, see our guide to Offugo Keyless car rental at Mallorca Airport.

Frequently asked questions about Offugo reviews

Is Offugo’s Google rating good?

Yes. A Google rating of 4.9 out of 5, based on 1,870 reviews in the October 2026 snapshot, is an excellent average and indicates very high overall satisfaction among reviewers. It reflects their overall rental experience, although individual experiences can vary.

Where can I read Offugo customer reviews?

You can read Offugo’s customer reviews on Google to see individual ratings, written feedback and responses from the company.

The rating and review count can change as new reviews are published.

What do customers highlight most about Offugo?

Recurring positives in the reviews analysed include straightforward collection and return, clean and well-kept vehicles, and friendly, responsive customer service. Many reviewers also appreciate the convenience of completing the rental process online, good value for money and prompt deposit refunds.

What issues do some Offugo reviewers mention?

Some reviewers describe difficulties locating the vehicle or shuttle meeting point, completing digital steps or unlocking and locking the car. Others would have appreciated clearer information about airport parking charges or certain booking conditions.

Several describe receiving help from support and resolving the issue, while other accounts report delays or less satisfactory outcomes. The sections above explain these experiences in context.

Do all aspects mentioned in reviews relate directly to offUgo?

Reviews reflect the overall rental experience, including offUgo’s service and the vehicle supplied by the local rental partner. offUgo manages booking, online check-in, Go Keyless instructions and customer support, while the rental partner provides the car and is responsible for its cleaning and condition.

We work with our partners to maintain service standards. If something falls short of expectations, contact offUgo support so we can help and coordinate with the partner where needed.

Which reviews does this article analyse?

This article analyses around 300 written Google reviews from August 2025 to October 2026, grouping the feedback by topic and illustrating it with real customer comments.

This selection is separate from the full review history behind Offugo’s overall Google rating. The star ratings shown alongside individual excerpts relate to each reviewer’s overall experience, rather than a separate score for the topic discussed.

Do all Offugo reviews describe the same collection experience?

No. Reviews cover different collection arrangements. At Mallorca Airport, some customers collect their car directly from the airport car park, while others take a shuttle to the rental partner’s premises.

Keyless collection can be available with either arrangement. Your booking details specify the collection option, location and instructions that apply to your rental.

Is this an independent review of Offugo?

No. This article is written by Offugo, using customer feedback published on Google Reviews. It summarises recurring themes, includes positive experiences and criticisms, and presents selected excerpts to illustrate the topics discussed.

Excerpts from reviews written in other languages have been translated into English and labelled accordingly. They may represent only part of a longer review; the accompanying screenshots show the original feedback.

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