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Contact your car supplier directly, their number is on your check-in page. They can help immediately.
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Many common questions are already answered in our FAQs. Take a look below to save yourself the wait.
Yes. You can cancel or modify your booking from your account up to 3 hours before your rental departure time. Any refund is processed to your original payment method.
Bring your driving licence (physical copy), the credit card used for booking, and your confirmation email. GoKeyless customers also need the Offugo app installed and digital check-in completed before arriving at the car park.
Use the “Forgot password” link on the sign-in page to reset your password. If you still can't get in, contact us with the email address used for your booking and we'll help you recover access.
Go Keyless is fully contactless: you unlock and start the car from the Offugo app with no counter queue. Go Classic follows the traditional flow, picking up the keys at the supplier's desk on arrival.
No documents are required to return the car. Just leave it at the agreed location with the same fuel level as pickup and, for Go Classic, hand back the keys at the desk.
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