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Payment & invoices

Before booking

Before booking

The vehicle is intended exclusively for private use and may only be driven by persons duly registered and validated on the offUgo platform.

The following uses are expressly prohibited:

  • Commercial passenger transport.
  • Pushing or towing other vehicles or objects.
  • Smoking in the vehicle (including vaporisers and similar devices).
  • Participating in races, whether official or unofficial.
  • Conducting endurance tests or trials with the vehicle.
  • Driving off paved roads.
  • Driving under the influence of alcohol, drugs, or medication that affects driving ability.
  • Transporting illegal goods or items contrary to the law.
  • Carrying more passengers than the vehicle allows.
  • Carrying goods exceeding the authorised weight, quantity, or volume.
  • Transporting hazardous or special goods under current regulations.
  • Using the vehicle to commit or assist in criminal activity.
  • Modifying the vehicle structure or installing roof racks or objects without authorisation.
  • Transporting animals in the vehicle.
  • Tampering with the odometer or other components.
  • Allowing driving by someone not registered or validated on the platform.
  • Carrying children or babies without the appropriate car seat or booster.
  • Disabling or modifying geolocation or tracking devices.
  • Sub-letting the vehicle.
  • Using the vehicle after the contract has ended.

Consequences of prohibited use:

  • Immediate termination of the reservation with no right to a refund.
  • Termination of the contractual relationship.
  • offUgo reserves the right to take legal action for damages.
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Booking & Reservation

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Modifications & Cancellations

Drivers & requirements

Drivers & requirements

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Insurance & coverage

Return

Return

Vehicle information

Vehicle information

My account

My account

Support & incidents

Support & incidents

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