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The night package is an extra charge of €30 that applies when your pick-up or return falls outside of standard hours (08:00–20:00). Whether it is the pick-up, the return, or both that fall outside these hours, the charge is a single flat fee of €30.

Why does the night package exist?
With Go Keyless, you pick up and return the vehicle using your phone — there is no counter interaction. However, even though the process is contactless, an employee from the car rental provider is available during the night via phone to resolve any issues that may arise. Part of this charge covers the operational cost of having staff on standby outside of regular hours.

It also works as an insurance.
If something goes wrong during an outside-of-hours pick-up — for example, the vehicle does not open when using the phone link — you are covered. You can take a taxi and leave, and offUgo will take care of the taxi cost and any other expenses until the issue is resolved and you can pick up your vehicle (for example, the next morning). The night package ensures that if anything doesn't go smoothly, we will be there to support you and cover any costs you incur until you get the vehicle you booked.

Important: if you made your reservation during standard hours but you actually pick up or return the vehicle outside of those hours, the night package charge of €30 will be deducted from your deposit.