How can we help you?

1. Log in at offugo.es/user.
2. Go to "Your Reservations".
3. Select the relevant booking.
4. Click "Check-in" and then "Verify".
5. Follow the steps to upload and validate each document.

You can also access the check-in from the confirmation email.

Tips for a successful scan:

• Place documents against a plain background (e.g., white paper).
• Avoid glare and reflections.
• Make sure your fingers don't obscure any part of the document.
• Each person must validate from their own device (phone or PC).
• Two validations cannot be done from the same device.

If you have trouble uploading:

• Try a different browser or device.
• If the problem persists, send the photos by email to bookings@offugo.es for manual upload (this may take up to 72 hours).