At offUgo, we are very sorry to inform you that these situations do occur. If unfortunately you have been involved in such a situation, we recommend that you call the police by dialing 091 and explain the circumstances.
If you have chosen the Go Keyless rate, the contents are not covered, but the damage to the car is, provided you present the police report to the provider.
Please contact them, their phone number will be available on your check-in page, to explain all issues and understand what steps to follow in such a situation.
If your rate is Go Classic, you should address everything directly with the provider. The information can be found in the voucher attached to the confirmation email.