Find answers about bookings, insurance, pick-up, payments, and more.
MOST SEARCHED
Data controller:
OFFUGO MOBILITY, S.L. — CIF: B02769974
Address: Carretera de Valldemossa km 7.4, Parc Bit, Edificio 18, Planta 1, Local 13, 07120 Palma (Baleares)
Email: [email protected]
Legal basis: offUgo processes personal data in accordance with the GDPR (EU Regulation 2016/679) and Spanish data protection law (LOPDGDD).
Purposes: personal data is collected for service provision, user registration, communication, vehicle tracking during rental, contract completion, identity verification, administrative fine management, customer support, and marketing (with consent).
Data retention: data is kept as long as necessary to fulfil legal obligations or until the data subject requests deletion (where legally permissible).
Data sharing: data will not be shared with third parties except where required by law or with explicit consent. International transfers comply with GDPR safeguards.
Credit checks: offUgo may check creditworthiness files. In case of non-payment, customer data may be reported to payment default registers.
Related questions
STILL NEED HELP?
Couldn't find your answer? Write to us and we'll get back to you.
Email Support
Describe your issue and include your booking reference. Our team reviews every message and will reply with a personalised solution.