How can we help you?

Find answers about bookings, insurance, pick-up, payments, and more.

MOST SEARCHED

Popular questions

Payment & invoices

Payment & invoices

offUgo uses the 3D Secure authentication system for all payments. It is an online payment authentication protocol that reinforces the security of electronic purchases made with credit or debit cards.

3D Secure helps prevent unauthorised transactions and combat fraud by requiring an extra verification step (such as a code sent to your phone or a biometric confirmation) when processing a payment.

If your card does not support 3D Secure, the payment may be declined. Contact your bank to check compatibility.

Was this helpful?
Before booking

Before booking

Pick-up

Pick-up

Booking & Reservation

Booking & Reservation

Modifications & Cancellations

Modifications & Cancellations

Drivers & requirements

Drivers & requirements

Insurance & coverage

Insurance & coverage

Return

Return

Vehicle information

Vehicle information

My account

My account

Support & incidents

Support & incidents

STILL NEED HELP?

Our team is here for you

Couldn't find your answer? Write to us and we'll get back to you.

Email Support

Describe your issue and include your booking reference. Our team reviews every message and will reply with a personalised solution.

Send us an email