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To validate your offUgo account, you must:
- Complete all required personal information.
- Scan and upload all your documents (driving licence, ID, selfie).
Validation requirements:
- Documents must be visible, clear, and legible (avoid reflections and shadows).
- The selfie must match the photo on your uploaded documents.
- Validation can only be done when you have an active reservation.
- Documents are uploaded through the check-in page of your reservation.
Timeframes:
- Validation is usually completed automatically within a few minutes.
- If it goes to manual review, it may take up to 24 hours (or slightly longer in evenings and weekends).
- If submitted by email (in case the online service is not working), it may take up to 72 hours.
If you've followed all steps and still have issues, contact us at bookings@offugo.es.
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