How can we help you?
Find answers about bookings, insurance, pick-up, payments, and more.
MOST SEARCHED
Popular questions
Payment & invoices
Before booking
Pick-up
Before signing, the following must be completed:
- Reservation fully paid
- Deposit paid
- Documentation validated
The contract:
- Is signed on the day of pick-up.
- Is signed in front of the vehicle (to verify the car's condition).
- Is available through the link on your check-in page, approximately 20 minutes before the start of the reservation.
- Requires an internet connection to complete.
- A copy is sent to you by email once signed.
Was this helpful?
Related questions
Booking & Reservation
Modifications & Cancellations
Drivers & requirements
Insurance & coverage
Return
Vehicle information
My account
Support & incidents
STILL NEED HELP?
Our team is here for you
Couldn't find your answer? Write to us and we'll get back to you.
Email Support
Describe your issue and include your booking reference. Our team reviews every message and will reply with a personalised solution.