How can we help you?

The deposit refund is processed automatically 48 hours after the return. During that time, the provider verifies the condition of the vehicle.

How it appears on your bank statement:

• It may show as a refund/credit.
• If it is issued shortly after the original charge, it may appear as a charge reversal — in this case, the original charge disappears without a separate refund transaction.

Timeframe:

• Generally 3 to 5 business days for the refund to appear.
• In some cases, it can take up to 10 business days, depending on your bank.

Reasons for partial or full retention:

1. Late return: after the 1-hour grace period, a charge equivalent to 1 day of rental is deducted.
2. Missing fuel (cars): €20 per 1/8 of fuel missing.
3. Missing fuel (motorbikes): flat €50 charge.
4. Extreme dirtiness: the provider determines the condition; typically, the full deposit is retained.