How can we help you?

The customer is always 100% responsible for paying any traffic fine received during the rental period.

If you receive the fine on paper during your rental:
Pay it as soon as possible following the instructions from the issuing authority.

Payment deadlines:

• Reduced payment: within the first 20 calendar days from receiving the notification.
• Full payment: up to 45 calendar days from the notification.
• If not paid on time, the debt moves to executive collection, which may result in bank account or salary seizures and additional interest charges.
• The payment deadline starts from the notification date, even if your address was entered incorrectly.

If offUgo receives the fine:

• offUgo will identify you as the main driver so that the authority sends the fine directly to your registered address.
• offUgo applies a fine management fee of €35. This fee is waived if you have the Peace of Mind Pack.
• This fee is separate from the fine amount and may be charged directly to your card.
• You will receive an informational email if management fees are applied.
• The paper fine typically arrives at your address in approximately 3–4 months, though it can take up to a year depending on the issuing authority.

Official payment links:

• Palma de Mallorca (City Council): Pay here
• DGT (National Traffic Authority): Pay here